Auto ID equipment service
We offer authorized service of label printers and automatic identification equipment 7/24 under packages and service contracts. Our offerings include. Zebra brand equipment service, CAB printer service, Zebra terminal service, Zebra scanner service, barcode verifier service.
Reduce downtime, trust the professionals.
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Continuity and stability of the supply chain
Auto ID devices such as label printers, barcode verifiers, mobile terminals or code scanners are used every step of the way in the logistics, courier, retail or manufacturing industries.
Continuity of operations and stability of the supply chain are of strategic importance here. That’s why it’s so important that the equipment used works without fail, being replaced expressly if necessary.
Together with our experienced engineers, we offer comprehensive, professional and timely service for Auto ID devices from brands such as Zebra, CAB, Toshiba (TEC), Honeywell, Motorola, Datalogic, Axicon, Rea and Intermec.
We use a dedicated diagnostic tool and an adequate number of spare parts, which allows us to diagnose the damage and perform the repair in our service center, the fastest on the market.
Our goal is to prevent downtime and ensure the continuous operation of your company’s equipment, which directly translates into measurable savings. We work with customers in a variety of industries and scales of operation, from manufacturing plants to small distribution centers, offering tailor-made service contracts.
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What kind of equipment do we service?
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Report service for your device
Report service for your device
Submit your device for service in a few easy steps! Just fill out the form and we will take care of the rest – from diagnosis to repair.
We will soon make available a system for handling service requests, which will enable even faster and more convenient use of our services. Information about the launch of the system will appear soon, and in the meantime we invite you to use the form.
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Service packages for AutoID devices
After the sale of the equipment, we guarantee assistance in case of wear and tear or possible damage that may occur during daily use of the equipment.
When choosing a brand of equipment, buyers should take into account not only the price, the conditions in which the equipment will be operated, its durability, resilience and technical parameters, but also the availability of service that can guarantee proper technical care and after-sales support.
When parts wear out or break down, when users inadvertently drop or damage equipment, or when dirt, dust and debris get inside, which is a common affliction of label printers. If the equipment does not work properly, for the user it can mean downtime and costly repairs.
As part of service packages or a tailored service contract, we will take care of our customers’ equipment and help ensure its full efficiency and reduce downtime.
We offer several years of manufacturers' service packages - 2, 3 or 5 years in various price options and corresponding degrees of protection.
Extended service care significantly reduces repair time and includes, among other things. Replacement of depleted or damaged components with brand new ones and software updates.
In addition, we offer individual service contracts that provide periodic, regular inspection and maintenance of equipment. As a result, the cost of operating equipment is reduced, the risk of production downtime is reduced. In addition, the customer is guaranteed a quick fix for a sudden equipment failure and is able to budget in advance for the maintenance of equipment designed for labeling, label printing and code identification and verification.
HKK Group mobile service. In 24H in any place in Poland
In a dynamic business environment, every moment is precious. Equipment failure can lead to delays, financial losses and dissatisfied customers.
Our on-site service is the ideal solution for companies that need immediate technical support without having to ship their equipment. Experienced specialists will come directly to your business to quickly and effectively restore your equipment to working order. The availability of service engineers allows for an immediate response to service requests.
During the visit, we not only repair current faults, but also perform comprehensive diagnostics and maintenance of the equipment. In this way, we prevent future problems, increasing equipment reliability and durability.
FAQ
When is it a good idea to use industrial automation and auto-ID equipment services?
It’s always a good idea to use the industrial automation and Auto ID equipment service whenever problems with the operation of a barcode scanner, mobile terminal, label printer, or other types of automatic identification equipment. The following symptoms may indicate the need for diagnostics or repairs:
- Decrease in performance – the device may jam, requiring you to scan the same code several times and significantly prolonging the process.
- Reading Errors in Auto ID devices — for example, a scanner incorrectly reads barcodes or displays error messages.
- Mechanical damage and normal wear and tear – e.g., a cracked screen or a worn-out charging port, which hinders the proper use of the device.
- Connectivity and Configuration Issues – an unstable Wi-Fi connection or problems with communication between terminals and the WMS system, preventing employees from completing their tasks on time.
Our automation service will quickly identify the cause of your equipment problems and restore it to full working order. As a result, You’ll avoid downtime and ensure the continuity of logistics processes in your company.
What are the most common problems that industrial and automation equipment service providers fix?
Industrial Automation (Service) is where you can report any type of malfunction. We support both handheld barcode scanners, as well as label printers, mobile terminals, and industrial automation components. Examples of issues that our label printer and Auto ID device service can address include:
- a damaged touchscreen on a mobile terminal or data collector,
- a worn-out or damaged charging port in Auto ID devices,
- a malfunctioning barcode scanning module in scanners and terminals,
- A burned-out print head in label printers, causing interruptions in printing.
How much does automation service for autoID devices cost, and what factors determine the price?
The cost of servicing automation systems and industrial equipment depends on the type of malfunction, the degree of equipment wear, and the scope of work required. A simple replacement of a consumable part is priced differently than a complex repair of electronics or communication modules. The model of the device and the availability of replacement parts also play a role in determining the price.
In most cases, industrial computer repair is definitely more cost-effective than purchasing new equipment. Repairs extend the service life of the equipment and help avoid the costly replacement of the entire infrastructure.
How quickly are auto-ID devices and automation systems serviced?
In manufacturing, retail, and logistics, every hour of downtime results in significant losses. That is why we perform industrial equipment maintenance as quickly as possible. We process requests within 24 hours throughout Poland.
If necessary, we also provide replacement devices, such as desktop barcode scanners or label printers, which helps ensure business continuity.
Is it possible to provide on-site service for industrial, warehouse, and logistics automation systems?
Yes! We also provide on-site maintenance for automation systems at the customer’s location. You can order this service, for example, when a device malfunction is inextricably linked to your facility’s infrastructure. WMS’s on-site service includes, among other things, repairs of:
- automation systems,
- industrial printers,
- Auto ID infrastructure,
- logistics systems.
On-site automation service is a convenient solution that allows you to quickly identify the cause of a malfunction, test the equipment on-site, and train operators on proper operation.
How to Choose a Professional Auto ID Equipment Service Provider?
When choosing an Auto ID equipment service provider, it’s worth looking for experience working with industrial equipment and specific brands, such as Zebra, Honeywell, and Datalogic. It’s also important to technical support and the immediate availability of replacement parts, which directly affects repair turnaround times. A good barcode scanner service provider offers a transparent request system and always sends a preliminary quote for approval before taking any action.
If you’re looking for a company that not only repairs equipment but also provides real support to ensure the continuity of your operations, contact our Service Center!
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We are at your service
Andrzej Jankowski
Head of Technical and Service Department
