Returns logistics – the key to sustainable and efficient e-commerce

In today’s e-commerce world, which is growing rapidly especially after the pandemic, returns logistics has gained importance as a key component of customer service. Effective returns management not only allows companies to minimize losses, but also to build customer trust and reduce environmental impact. In this article, we take a look at the challenges of returns logistics, how modern technologies support the process, and how companies can optimize operations to minimize costs and reduce CO2 emissions.